I don’t know about you, but bad customer service is a major pet peeve of mine. To me, there is nothing worse than a salesperson who doesn’t acknowledge you or thank you for shopping at the store or a store manager who doesn’t resolve your complaint in a helpful, satisfactory way. It doesn’t matter if it happens in a major chain store or in a small independent retailer in a hip part of town, bad customer service puts a blemish on even the best of businesses.
Plush Text Communications isn’t one of those translation companies where the employees don’t answer the phone, it takes 4 days to get a translation quote for your English to French business memo, and the manager doesn’t work to help you find what you’re looking for unless you agree to buy it. And we want to make sure our current and prospective customers know that.
Since it is now the new year and we are setting goals and making resolutions for the next 354 or so days left in the year, we thought we would let you in on one of our New Years’ Resolutions. This year, we plan to renew our commitment to our customers. One of the ways we decided to do this was to write a short document that we have named our “Customer Service Commitments”.
When you make a commitment to something, you make a promise. And the experts say that when you write something down, you further reinforce your commitment to it. By writing out a list of commitments you, our customer, can look forward to, we hope to give you a better sense of what to expect from us, when to expect it, and how to get it.
To find out what all the buzz is about, you can download your copy of our Customer Service Commitments (PDF format).
We welcome your comments, questions and suggestions so feel free to check it out and let us know what you think!
